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36 Cards in this Set

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Definition of Cross-culture

involving or bridging the differences between two or more cultures or cultural groups

Definition of Culture

sum total of ways of living built up by a group of human beings and transmitted from one generation to another

Definition of Cross-cultural Diversity

Differences in religion, age, gender, values, appearance, etc

Benefits of Cross-culture in the workplace

Improved customer service


Enhanced staff skill, creativity, and innovation


Access to overseas markets


Key to business success

Risks of cultural diversity in the workplace

Increased confusion


Tension among staff


Low staff retention rates


Difficult to reach single agreement

Ways to manage cross culture diversity

Culture awareness programs


Communicate with staff regularly


Teach conversational language skills


Continuous feedback


Cross cultural mentoring programs

What can help establish a good foundation for effective cross-cultural communication?

Courtesy and Respect

How can you overcome cross cultural communication barriers?

Speak slowly


Speak concise and clearly


Use straightforward language


Avoid analogies or slang


Shun humor


Adopt formal communication approach


Summarize yourself and ask for feedback


Observe cultural étiquette differences


What is Role Conflict?

The situation that occurs when a person has to choose between two competing demands of expectations

What is Accommodating?

A way of handling conflict be allowing the other side to win

What is Personality Clash?

An antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles

What is Compromise?

Involves handling the conflict by reaching a resolution that both sides of the table agree on

Reasons for conflict

Differences in wants, needs, goals, and values


Shortage of money and power


Established expectation of others is not met


Resource scarcity


Lack of communication


Personality and work style differences

Positive outcomes of conflict

Healthy and creative force for change


Build and strengthen relationships

True or False: When resolving a conflict, you should allow emotions to take over the conversation.

False

What are roadblocks to resolving conflicts?

Clashing egos


Name calling


Ridicule/Sarcasm


Insulting


Threatening


Blaming


Inflexibility


Defensive posture or language


What are the steps in the conflict resolution process?

Clarify disagreement


Establish common goal


Discuss ways to meet common goal


Determine barriers to goal


Determine best solution to resolution


Acknowledge agreed resolution and assign tasks to each to meet resolution


Implement solution


Choose follow p date to evaluate

What are the five ways to handle conflict?

Competing


Compromising


Collaboration


Accommodating


Avoiding

What are the types of conflict?

Competition for limited resources


Role conflict


Competing work and family demands


Personality clashes


Agressive personalities


Incivility and rudness

What is a Team?

A group of people working together to achieve a common goal


What are Cross-functional Teams?

A work group composed of workers from different specialties coming together to accomplice a task

What are Virtual Teams?

A small group of people who conduct almost all of their collaborative work by electronic communication rather than face to face meetings

What is Teamwork?

A group of people working together to achieve a common goal

What are the advantages of teamwork?

Synergy


Enhanced productivity and profitability


Improved job satisfaction


Likely to avoid errors


Helpful to gaining acceptance and commitment

What are the four stages of Team Development?

Forming


Storming


Norming


Performing

True and False: A team can perform effectively if team members are competent and motivated,

True

What are the characteristics of effective teams?

Clear goal


Results driven structure


Unified commitment


Open-minded


Collaborative climate


Understood High Standards


Periodic self assessment


Shared leadership


Recognition


Sufficient Resources

What are the four types of team?

Self managing work teams


Cross functional teams


Virtual teams


Crews

What is Personnel Management?

Concerned with the enfacement and effective utilization of manpower to obtain optimum efficiency of human resources

What is Expectancy?

The belief that if you perform well that a valued outcome will be received

What is Motivation?

The internal drive to accomplice a particular goal

What is Instrumentality?

The belief that increased effort will ear to increased performance

What are the importances of Personnel Management?

Obtaining and Retaining capable workers


Utilizing employees strengths effectively


Maintaining employees willing to work


Improve productivity

What are the function of Personnel Management?

Planning


Recruitment/Selection


Training/Development


Performance Assessment


Recognition/Reward

True or False: Maslow's hierarchy of needs theory states that people have a pyramid hierarchy of needs that they will satisfy from top to bottom

False

What are the ways to reward deserving employees?

Praise


Bonus


Raise


Change job title


Extra leave


Company car


Free vacation


Option to work at home