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22 Cards in this Set

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Missions state...

Overall goals: including business scope, and outcomes aiming to be achieved



Operative goals: actual goals that describe specific, measurable outcomes

Construct organizational design...

in ways that allow them to achieve operative goals which facilitate achievement of overall goals

Missions describe...

Vision (where we are heading?)


Shared beliefs and values (culture)


Reason for being

Missions provide for...

Legitimacy (whether society buys in)


Identity


Employee identification (employees buy in)


Motivation

Operative goals (5)...

- the ends sought after


- direct and motivate employees


- provide decision guidelines


- performance standards


- should link to strategy

Types of operative goals (6)

- overall performance (profitability)


- resources (acquisitions/finance)


- market (share/standing)


- employee development


- innovation & change


- productivity

Strategy is... (2)

the unique advantage in the marketplace, not the steps



it is a plan for interacting with the competitive environment to achieve organizational goals

What are the two types of strategy models illustrated in the textbook?

Miles and Snow's Typology



Porter's Competitive Strategies

What are the four competitive stances in Porter's Competitive Strategies Model?

low-cost leadership


differentiation


focused low-cost leadership


focused differentiation

Low-Cost Leadership

Uses a broad organizational scope (many customer segments) with low-cost being the competitive advantage



Example: Walmart


Differentiation

Company uses a broad organizational scope (many customer segments) with uniqueness being the competitive advantage



Example: Apple

Focused low-cost leadership

Narrow customer segments using low-cost as their advantage (local areas)



Example: West Jet

Focused Differentiation

Narrow customer segments using uniqueness as their competitive advantage



Example: Four Seasons Hotel

List the four types of organizations in Miles and Snow's Typology and describe them...

Prospector - innovates


Defender - stable


Analyzer - stable but periphery is innovative


Reactor - responds

What is the major influence of organizational design?

Strategy

The difference between efficiency and effectiveness is...

efficiency is about units of input to produce units of output



effectiveness is the extent to which the organizational goals are being attained

What are the three contingency approaches to effectiveness?

Resource-based


Internal process


Goal

What are the four areas of the competing-values model?

Human resource emphasis


Open-systems emphasis


Internal processes emphasis


Rational-goal emphasis

Human resource emphasis... (3)

Goal is human resource development


Sub-goals are morale and cohesion


Organizations of internal focus and flexible structures

Open-systems emphasis... (3)

Goal is growth and resource acquisition


Sub-goals are flexibility and readiness


Organizations of external focus and flexible structures

Internal-process emphasis... (3)

Goal is stability and equilibrium


Sub-goals are information management and communications


Organizations of internal focus and controlled structures

Rational-goal emphasis... (3)

Goal is productivity and proficiency


Sub-goals are planning and goal-setting


Organizations are externally focused and controlled structures