Effective Business Communication Essay examples

4653 Words Dec 1st, 2007 19 Pages
Research Study on Effective Business Communication
At
American Express Financial Centre

TABLE OF TABLE
Table 1: Recruitment Methods 13
Table 2: Forms of written communication 15
Table 3: Formal Meetings 15
Table 4: External Communications 16
Table 5: Informal channels of communication 21

TABLE OF CONTENTS
ACKNOWLEDGMENT 4
EXECUTIVE SUMMARY 5
INTRODUCTION TO BUSINESS COMMUNICATION 6
LITERATURE REVIEW 6
PROBLEM OF STUDY 7
OBJECTIVE OF STUDY 7
KEY TERMS 8
BRIEF OUTLINE OF CHAPTERS 9
METHODOLGY 10
UNIVERSE OF THE STUDY 10
LOCALE OF THE STUDY 10
SAMPLE SELECTION 10
DATA COLLECTION 10
ORGANISATION OF DATA 11
ANALYSIS OF DATA 11
INTRAPERSONAL AND INTERNAL COMMUNICATION 12
INTRAPERSONAL COMMUNICATION 12
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Murphy, Herbert W. Hildebrandt and Jane P. Thomas in their book Effective Business Communication, 7th edition emphasized on the ‘Seven C's of Effective Communication'. The Seven C's, which are Completeness, Consciousness, Consideration, Concreteness, Clarity, Courtesy and Correctness, whenever used in any form of communication makes it effective and efficient.
• Raymond V. Lesikar, John D. Pettit Jr. and Marie E. Flatley in their book Lesikar's Basic Business Communication, 8th edition have dealt with matters concerning the fundamentals of business writing, which comprises of report writing, official communication and cross-cultural communication.
• Courtland L. Bovee, John V. Thill and Barbara E. Schatzman in their book Business Communication Today covers the basic foundation of business communication, which makes it useful in understanding the core concepts of business communication.
• Matthukutty M. Monippally in his book Business Communication Strategies explains the insides of business communication covering both written and oral communication.
1.2 PROBLEM OF STUDY
Any organization comprises of employees, suppliers, customer and other agencies governing the functioning of the organization. Majority of the time spent by any organization is on communicating. Communication encompasses the delivery of ideas, information, data or facts from one party to another. Since the majority of activities revolve around communication, maximum issues are also raised

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