Business Communications Essay

1542 Words May 31st, 2005 7 Pages
THE IMPORTANCE OF WRITING SKILLS IN BUSINESS COMMUNICATIONS: HOW AND WHY TO IMPROVE EMPLOYEES' WRITING Abstract
This essay describes how poorly written communication can lead to misunderstanding and a possible loss of business. Through this paper the author wants to persuade the employer to sponsor a workshop for all employees to improve their writing skills, to increase business communications and to avoid arguments through poor communication. This paper demonstrates the effectiveness of writing skills and why business communication is important in any kind of business. What can your business achieve with good writing skills and what it the impact of good writing skills on business.

THE IMPORTANCE OF WRITING SKILLS IN
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We should not write about how lucky the client will be if he/she would continue to work with the company. The writing should convey and communicate the positive influence on the client and make the point about what the company can do for the client. We have seen in the past that bad writing communication affects people negatively in the office, and clients outside the office often do not like the tone of writing from the employee.

Good business writing can make one's employees feel more comfortable in writing letters and memos. It can also improve understanding about what is said in the writing. Indeed, Julian L. Mims (1995) writes in an article that "writing is the major avenue of records management communication while your telephone calls, conversations, conferences, and public presentations unquestionably are important, more significant are your memoranda, letters, brochures, forms, reports, retention schedules, procedure manuals, and other written instruments." (p27). Mims also pointed out that, while writing, you have to focus on the reader, and put yourself in the shoes of the reader; what would be the effect of your words on the reader. Will the reader, the internal or external clients, understand what you have written down; it is clear and to the point? All this is important for business communications, and we have seen in the past that not all employees have the ability to write like this and need some extra

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