Advance Case with Ibm Case Manager Essays

95115 Words Apr 10th, 2015 381 Pages
Front cover

Advanced Case Management with IBM Case Manager

Introducing case management and IBM Case Manager Building IBM Case Manager solutions with use case example Covering customization, rules, deployment, and more

Wei-Dong Zhu Brian Benoit Bob Jackson Johnson Liu Mike Marin Seema Meena Juan Felipe Ospina Guillermo Rios

ibm.com/redbooks

International Technical Support Organization Advanced Case Management with IBM Case Manager May 2014

SG24-7929-03

Note: Before using this information and the product it supports, read the information in “Notices” on page xiii.

Fourth Edition (May 2014) This edition applies to Version 5.2.0, IBM Case Manager (product number 5725-A15).
© Copyright International Business Machines
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1. Case management concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.1 Case management overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.2 What makes case management unique . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.2.1 Cases are goal-driven and unpredictable . . . . . . . . . . . . . . . . . . . . . . 6 1.2.2 Cases are knowledge-intensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.2.3 Modeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.2.4 Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.2.5 Routine work and knowledge work . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.3 Case Management and IBM BPM Solutions . . . . . . . . . . . . . . . . . . . . . . . 10 1.4 The need for Enterprise Content Management . . . . . . . . . . . . . . . . . . . . . 14 1.4.1 Information complexity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 1.4.2 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 1.4.3 Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 1.5 The need for collaboration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 1.6

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