A Brief Study on Toyota's Operation and Total Quality Management

2967 Words Aug 14th, 2009 12 Pages
Operation and Total Quality Management
Question 1
The company I chose is Toyota Motor Corporation (Lexus).
(i) Goods and service design (product)
This operation management decision is about deciding what type of goods or service to provide to customers and also how to design these products and services to appeal to the targeted customers. Toyota Lexus has to come to a conclusion on the type of cars they should manufacture. For example, should the car be high end or affordable? They need to decide a focus point which is whether the brand Lexus should appeal to the normal working class or swinging bachelors or rich entrepreneurs. This important factor needs to be carefully pondered over as it will affect the rest of the production and
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This layout increase efficiency for such manufacturing companies, by lowering variable cost per vehicle, material handling costs, reducing work-in-process inventories and also it is rapid throughout the production. Production is fast and this layout is easier for managers to train and supervise employees. Hence this enables Toyota to compete on speed, meaning a quick and reliable response.
Human resource and job design
Human resource and job design is about how work task is performed. Movement of individuals and materials are analyzed as well as human and machines and crew activities using flow diagrams, process charts and activity charts. Body movement may also be analyzed using micro-motion charts.
The workforce focus on technical skills in the assembly line and labor standards are consistent and measurable. An output-based salary system is possible with Toyota in the manufacturing department. Toyota needs a company-wide systematic training as well as divisional ones to equip workers with the appropriate skills. Specialized training for certain divisions, language training, and special knowledge as well as skill training is needed for an automobile company as employees need specialized skills to operate highly sophisticated machinery. There are assignments for training purposes with an emphasis on on-the-job training (OJT) to ensure that all employees can fully utilize their abilities can contribute to the

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